Support
Write to us with questions, suggestions or bug reports about MOTOYOL.
Frequently asked
How do I get my purchases back on a new or reset phone?
Purchases are tied to your Google Play account. When you install and open MOTOYOL on a phone signed in with the same Google account, permanent purchases are verified again through Google Play and come back.
Consumable items such as in-game currency are stored on the phone together with your progress and do not move to a new phone. If a purchase is missing, write to us with the order number from your Google Play receipt (it starts with GPA.).
Do I have to watch ads?
No. Ads are optional: one plays only if you choose to watch it for a reward. You can keep playing without watching any.
Which phones does it run on?
MOTOYOL is made for Android. On first launch the game picks a graphics tier that suits your phone: low, medium or high. You can change it in the Graphics section of the game's settings. The minimum supported Android version will be listed on the Google Play page.
Where is my progress stored?
Only on your phone. There are no accounts; your player name, settings and progress are not sent to us. Uninstalling the app or clearing its data also deletes your progress.
I found a bug. How do I report it?
Write to support@lucenovastudios.com. These help us find it faster:
- your phone model and Android version,
- the game version,
- the route, stage and bike,
- what you did and what happened; a screenshot or screen recording if you have one.
How do I change my ad consent?
If you are in the European Economic Area, the United Kingdom or Switzerland, the game asks for your consent to personalised ads. You can change your choice at any time in the privacy options in the game's settings. Details: Privacy Policy.